Yes, Mess Maid Right NW offers a 100% Customer Satisfaction Guarantee to all its clients. If you are not satisfied with our service, call us within 24 hours and we will re-clean your home until you are 100% satisfied.

The choice is yours. You can be home if you’d like, but most customers prefer to give us a key that is secured in our office or you can leave the key in a safe place on your property. However, this is not a very secure system and Mess Maid Right NW does not encourage it. If we are unable to enter your home, you will incur a lockout fee of 50% of your estimated cleaning total. If you have in possession a discounted cleaning voucher from any deal site you will be charged a lock out fee of 50% of the total value of your cleaning (Ex: If your total value is $180.00, but you only paid $90.00, you will have to pay an additional $90.00 for our cleaning crew to return, not $45.00, which is 50% of $90.00 and not the full value of the service).

In order to provide you with a high-quality cleaning service, we ask you to take a few minutes the night before to pick up personal clothing, toys and other household items. The fewer items the maids have to pick-up, the more they can concentrate in actual cleaning.