Yes, Mess Maid Right NW offers a 100% Customer Satisfaction Guarantee to all its clients. If you are not satisfied with our service, call us within 24 hours and we will re-clean your home until you are 100% satisfied.

Yes, We treat your home with the greatest care; however, should damage or breakage occur, we will have the item repaired or replaced if it cannot be repaired. Insurance claims will be filed when appropriate. For proof of insurance and bonding just ask.

The choice is yours. You can be home if you’d like, but most customers prefer to give us a key that is secured in our office or you can leave the key in a safe place on your property. However, this is not a very secure system and Mess Maid Right NW does not encourage it. If we are unable to enter your home, you will incur a lockout fee of 50% of your estimated cleaning total. If you have in possession a discounted cleaning voucher from any deal site you will be charged a lock out fee of 50% of the total value of your cleaning (Ex: If your total value is $180.00, but you only paid $90.00, you will have to pay an additional $90.00 for our cleaning crew to return, not $45.00, which is 50% of $90.00 and not the full value of the service).

Your key is placed in a security box and the owner is the only person that has access to them. In addition, all keys are identified with only a number. On the day of your cleaning your key is issued to the team member and at the end of the day is returned to the security box.

One of the highly trained Mess Maid Right NW teams will be providing your housecleaning needs. Our teams consist of one, two or three team members for your convenience and preference. In addition, our Quality Control Supervisor will randomly stop by to ensure your cleaning standards and special requests are being met.

The Mess Maid Right NW maids will not clean human or pet feces, vomit, urine and or blood due to sanitary and insurance reasons.

Please contact your Account Manager or e-mail in your special instructions. Do not leave any notes in your home.

If you are a new client please call our office. If you are an existing customer please contact your Account Manager to request a Deep Cleaning or a Custom Cleaning program so your home can be cleaned adequately.

Our Account Managers are your one stop point of contact. Their job is to help you trough the process of scheduling time-off, new appointments, re-schedules, special requests, service questions, and relaying special instructions to your cleaning team.

We understand moving can be a hassle and at times overwhelming. Please make sure your water and electricity are turned on the day of the cleaning. In addition, the home needs to be completely vacant. Anything left behind will be considered trash and removed from the property (excluding large items and furniture).

Yes, We have a minimum of 3 man-hours and or a $180.00 total. This does not mean that 3 man hours of cleaning equates to $180.00. To schedule 3 man hours of cleaning is actually cheaper than having us come for an hour.

No. Mess Maid Right NW prides itself in its green practices. For this reason all invoices are e-mailed to reduce paper waste.

Yes. The Mess Maid Right NW owners hold meet & greet sessions for new and potential clients through out the year. Business presentations are also done through out the Portland/Vancouver Metro area and clients are more than welcome to come. Please inquire for times and locations. The owners are very hands on and perform random quality checks. Chances are you’ve already met them.