Frequently Asked Questions
IS YOUR MAID SERVICE GUARANTEED?
Yes, Mess Maid Right NW offers a 100% Customer Satisfaction Guarantee to all its clients. If you are not satisfied with our service, call us within 24 hours and we will re-clean your home until you are 100% satisfied.
DO I NEED TO BE HOME WHEN YOU CLEAN?
The choice is yours. You can be home if you’d like, but most customers prefer to give us a key that is secured in our office or you can leave the key in a safe place on your property. However, this is not a very secure system and Mess Maid Right NW does not encourage it. If we are unable to enter your home, you will incur a lockout fee of 50% of your estimated cleaning total. If you have in possession a discounted cleaning voucher from any deal site you will be charged a lock out fee of 50% of the total value of your cleaning (Ex: If your total value is $180.00, but you only paid $90.00, you will have to pay an additional $90.00 for our cleaning crew to return, not $45.00, which is 50% of $90.00 and not the full value of the service).
DO I NEED TO CLEAN BEFORE ARRIVAL?
In order to provide you with a high-quality cleaning service, we ask you to take a few minutes the night before to pick up personal clothing, toys and other household items. The fewer items the maids have to pick-up, the more they can concentrate in actual cleaning.
ARE YOU INSURED & BONDED?
Yes, We treat your home with the greatest care; however, should damage or breakage occur, we will have the item repaired or replaced if it cannot be repaired. Insurance claims will be filed when appropriate. For proof of insurance and bonding just ask.
WHAT TIME WILL MAIDS BE AT MY HOME?
Our cleaning schedule is Monday-Friday, 8:00 a.m. to 5:00 p.m. While in most cases it is impossible to give a specific time to be at your home, we will make every effort to meet your needs and give you an estimated time of arrival. Please remember that an estimated time of arrival is simply that, an estimated time of arrival. Saturday cleanings are available by appointment only and have to be approved by a supervisor prior to confirmation.
HOW DO YOU PROTECT MY KEYS?
Your key is placed in a security box and the owner is the only person that has access to them. In addition, all keys are identified with only a number. On the day of your cleaning your key is issued to the team member and at the end of the day is returned to the security box.
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2820 SE Powell Blvd, Portland, OR 97202