FREQUENTLY ASKED QUESTIONS
Questions? Instant Answers. What Can We Help You With?
Is your maid service guaranteed?
Yes, Mess Maid Right NW offers a 100% Customer Satisfaction Guarantee to all its clients. If you are not satisfied with our service, call us within 24 hours and we will re-clean your home until you are 100% satisfied.
Are you insured and bonded?
Yes, We treat your home with the greatest care; however, should damage or breakage occur, we will have the item repaired or replaced if it cannot be repaired. Insurance claims will be filed when appropriate. For proof of insurance and bonding just ask.
Do I need to be home when you clean?
The choice is yours. You can be home if you’d like, but most customers prefer to give us a key that is secured in our office or you can leave the key in a safe place on your property. However, this is not a very secure system and Mess Maid Right NW does not encourage it. If we are unable to enter your home, you will incur a lockout fee of 50% of your estimated cleaning total. If you have in possession a discounted cleaning voucher from any deal site you will be charged a lock out fee of 50% of the total value of your cleaning (Ex: If your total value is $180.00, but you only paid $90.00, you will have to pay an additional $90.00 for our cleaning crew to return, not $45.00, which is 50% of $90.00 and not the full value of the service).
How do you protect my keys?
Your key is placed in a security box and the owner is the only person that has access to them. In addition, all keys are identified with only a number. On the day of your cleaning your key is issued to the team member and at the end of the day is returned to the security box.
Who is going to clean my home?
One of the highly trained Mess Maid Right NW teams will be providing your housecleaning needs. Our teams consist of one, two or three team members for your convenience and preference. In addition, our Quality Control Supervisor will randomly stop by to ensure your cleaning standards and special requests are being met.
Will the same team always clean my home?
Our goal is to have the same team clean your home every time. However, circumstances like sickness, weather, holidays and accidents might cause a different team to clean your home.
At what time will the maids be at my home?
Our cleaning schedule is Monday-Friday, 8:00 a.m. to 5:00 p.m. While in most cases it is impossible to give a specific time to be at your home, we will make every effort to meet your needs and give you an estimated time of arrival. Please remember that an estimated time of arrival is simply that, an estimated time of arrival. Saturday cleanings are available by appointment only and have to be approved by a supervisor prior to confirmation.
How long does it take to clean my home?
Mess Maid Right NW takes an average of 1.5 to 3 hours to clean a 3 bedroom 2 bathroom home. However, time will vary depending on the condition and size of your home.
What do I have to do before the cleaning?
In order to provide you with a high quality cleaning service, we ask you to take a few minutes the night before to pick up personal clothing, toys and other household items. The fewer items the maids have to pick-up, the more they can concentrate in actual cleaning.
Do I need to provide supplies or equipment?
Mess Maid Right NW provides all cleaning solutions, supplies and equipment. However, if you preferred we use your supplies and equipment, we would be pleased to accommodate your request.
READY TO HAVE YOUR HOME OR OFFICE SERVICED?
What will your cleaning members not clean?
The Mess Maid Right NW maids will not clean human or pet feces, vomit, urine and or blood due to sanitary and insurance reasons.
How do I leave special instructions for the cleaners?
Please contact your Account Manager or e-mail in your special instructions. Do not leave any notes in your home.
What do I have to do if my home has been recently remodel or under repair?
If you are a new client please call our office. If you are an existing customer please contact your Account Manager to request a Deep Cleaning or a Custom Cleaning program so your home can be cleaned adequately.
What is an Account Manager?
Our Account Managers are your one stop point of contact. Their job is to help you trough the process of scheduling time-off, new appointments, re-schedules, special requests, service questions, and relaying special instructions to your cleaning team.
What should I do to prepare for a Move In or Move Out cleaning?
We understand moving can be a hassle and at times overwhelming. Please make sure your water and electricity are turned on the day of the cleaning. In addition, the home needs to be completely vacant. Anything left behind will be considered trash and removed from the property (excluding large items and furniture).
What happens if my utilities are no longer in service the day of the cleaning?
If your utilities are off, you will be charged a $100.00 inconvenience fee if you fail to notify Mess Maid Right NW.
What if I am still moving the day of the cleaning?
If you are still moving during the cleaning, you might be subject to a $100 inconvenience fee. In addition, we might not be able to extend our 100% Customer Satisfaction Guaranteed. We ask that you be completely Moved-Out before the cleaning day to provide the most efficient.
What happens if my cleaning falls on a holiday?
If your scheduled cleaning falls on the observance of a major holiday, we will contact you to reschedule your service.
What happens if I need to change the scheduled cleaning?
Mess Maid Right NW will work with you. Simply call 48 hours prior to your cleaning appointment. Clients will be charged 50% of their cleaning fee if canceling with less than 48 hours notice. A lockout is viewed and treated as a cancellation. If you have in possession a discounted cleaning voucher from any deal site you will be charged a lock out fee of 50% of the total value of your cleaning (Ex: If your total value is $180.00, but you only paid $90.00, you will have to pay an additional $90.00 for our cleaning crew to return, not $45.00, which is 50% of $90.00 and not the full value of the service).
Do I need to sign a contract?
No, you do not. However, we do encourage you to request weekly, biweekly or monthly services to get lower prices.
Is there a Service Agreement?
Yes, We do have a Service Agreement. All clients are required to read the Service Agreement prior to their cleaning appointment. By having Mess Maid Right NW clean your home you agree to ALL of the Service Agreement terms.
Is there a cleaning time and cost minimum?
Yes, We have a minimum of 3 man-hours and or a $180.00 total. This does not mean that 3 man hours of cleaning equates to $180.00. To schedule 3 man hours of cleaning is actually cheaper than having us come for an hour.
If I pay cash will Mess Maid Right NW mail an invoice to my home address?
No. Mess Maid Right NW prides itself in its green practices. For this reason all invoices are e-mailed to reduce paper waste.
Can I meet the owners?
Yes. The Mess Maid Right NW owners hold meet & greet sessions for new and potential clients through out the year. Business presentations are also done through out the Portland/Vancouver Metro area and clients are more than welcome to come. Please inquire for times and locations. The owners are very hands on and perform random quality checks. Chances are you’ve already met them.
What happens if I requested regular scheduled visits and stop?
You need at least 3 continuous cleaning appointments to qualify for discounted prices. If you stop before your third cleaning, you will be subject to a $50 charge.
How do I pay for services?
Payments are due on the day of your cleaning. Most customers find it convenient to simply leave a check in the home, made payable to Mess Maid Right NW, LLC, however payments can also be made in cash or debit/credit card. If you are a one time customer payment must be made with a debit/credit card. Amounts deducted from the cleaning for any reason prior to getting office approval will result in a $35.00 Non Refundable Fee.
Don’t see your Question?
Please give us a call or e-mail it in.
We at Mess Maid Right NW appreciate you taking the time to view our Frequently Asked Questions section. If you do not see your questions listed here, we encourage you to give us a call at (503) 757-2380 or email us at firstname.lastname@example.org and we will be more than happy to add your questions to the list above. At the end of the day, you are our #1 priority and we appreciate your patronage!
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2820 SE Powell Blvd. Portland, OR 97202